jom99 is committed to protecting the privacy and personal data of all Members and visitors to the jom99 platform. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold in relation to your data.
Last Updated: 11 June 2026 | Effective immediately upon publication.
Summary: jom99 collects the personal data you provide at registration, during deposits and withdrawals, and through your use of the platform. We use this data to operate your account, process transactions, comply with legal obligations, and improve the jom99 experience. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting us.
1.1 This Privacy Policy applies to all personal data collected by jom99 in connection with the operation of the jom99 online gaming platform, accessible at jom99.biz, and all associated services offered under the jom99 brand.
1.2 For the purposes of this Policy, "personal data" means any information that identifies or can reasonably be used to identify a natural person, including name, email address, phone number, payment details, IP address, and device identifiers.
1.3 By registering an account with jom99 or by continuing to use the jom99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.4 This Policy should be read alongside the jom99 Terms & Conditions, which govern your use of the platform more broadly.
2.1 Registration Data. When you create a jom99 account, we collect your full name, email address, phone number, date of birth, and preferred currency (MYR). This information is required to create and manage your account.
2.2 Identity Verification Data. For the purposes of age verification, identity confirmation, and anti-money laundering compliance, jom99 may request copies of government-issued identification documents (such as your Malaysian IC or passport) and proof of address or payment method ownership. This data is collected only when required and is handled with heightened security controls.
2.3 Financial Data. jom99 collects records of all deposits, withdrawals, and wagers made through your account, including transaction amounts, timestamps, and payment method references. Full payment instrument numbers (card numbers, bank account numbers) are not stored directly on jom99 servers — payments are processed via PCI-DSS compliant payment service providers who tokenise payment data.
2.4 Technical and Usage Data. jom99 automatically collects technical data when you access the platform, including your IP address, browser type and version, operating system, device type, session duration, pages visited, and game interaction data. This data is used for security monitoring, fraud prevention, and platform optimisation.
2.5 Communications Data. If you contact jom99 via live chat, email, or WhatsApp, we retain records of those communications for quality assurance, dispute resolution, and legal compliance purposes.
2.6 Marketing Preference Data. Where you have consented to receive promotional communications from jom99, we retain records of your marketing preferences and communication history.
3.1 jom99 uses your personal data for the following purposes:
4.1 jom99 processes your personal data on the following legal bases:
5.1 jom99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law.
5.2 Account and transaction records are retained for a minimum of 5 years from the date of the last transaction or account closure, as required for AML compliance and audit purposes.
5.3 Identity verification documents are retained for the period required by the applicable regulatory framework, typically a minimum of 5 years from the date of verification.
5.4 Marketing preference records are retained until you withdraw your consent or request deletion of your data, whichever occurs earlier.
5.5 Following account closure, jom99 will retain minimum identifying records — sufficient to prevent re-registration by self-excluded individuals and to fulfil legal retention obligations — but will delete or anonymise data that is no longer required for those purposes.
6.1 jom99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 jom99 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
6.3 All third-party processors engaged by jom99 are required to handle personal data in accordance with applicable data protection laws and jom99's data processing requirements.
7.1 jom99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device that help jom99 recognise your browser, maintain your session login state, remember your preferences, and analyse platform usage patterns.
7.2 The following categories of cookies are used on jom99:
7.3 You can manage cookie settings through your browser. Disabling strictly necessary cookies will impair your ability to use the jom99 platform, including the login function.
8.1 jom99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 While jom99 takes all reasonable steps to protect your data, no internet-based system is completely immune to security risks. jom99 cannot guarantee absolute security but commits to promptly investigating and responding to any confirmed data security incident.
8.3 In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected individuals, jom99 will notify affected Members and relevant authorities as required by applicable law.
9.1 As a jom99 Member, you hold the following rights in relation to your personal data, subject to applicable legal exceptions:
9.2 To exercise any of these rights, contact jom99 via live chat or email at [email protected]. jom99 will respond to verified requests within 30 days.
9.3 jom99 reserves the right to verify your identity before processing data rights requests to prevent unauthorised access to another person's data.
21+ Only: The jom99 platform is strictly for adults aged 21 and above. jom99 does not knowingly collect personal data from individuals under the age of 21. If jom99 determines that an account has been registered by a person under the minimum age, the account will be closed immediately, collected data will be deleted, and any deposits returned.
10.1 If you believe that a minor has registered an account on jom99, please contact us immediately via live chat or at [email protected] so that the account can be reviewed and closed without delay.
11.1 The jom99 platform does not contain links to third-party websites for the purposes of this Privacy Policy. Where any such links exist in other contexts, jom99 is not responsible for the privacy practices or content of those third-party sites. You should review the privacy policies of any external services you access independently.
12.1 jom99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Revised versions will be published on this page with an updated "Last Updated" date.
12.2 Where changes are material, jom99 will make reasonable efforts to notify active Members via the platform or by email. Continued use of jom99 following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms.
13.1 For any questions, concerns, or data rights requests relating to this Privacy Policy or jom99's handling of your personal data, please contact us through the following channels:
13.2 jom99 aims to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response within 30 days of receiving a verified request.
Our Data Principles
jom99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used exclusively for operating your account and meeting our legal obligations.
All data transmitted between your browser and jom99 is encrypted via TLS. Passwords are stored as hashes — never in plaintext. Payment tokenisation means your bank details never sit on jom99 servers directly.
Access, correct, restrict, or request deletion of your jom99 data at any time. Data rights requests are acknowledged within 24 hours and fulfilled within 30 days. Identity verification required to prevent unauthorised access.
jom99 collects only the data necessary to operate your account, process transactions, and meet compliance obligations. We don't collect data speculatively or for purposes unrelated to the jom99 platform.
Usage analytics at jom99 are collected in aggregated, anonymised form. We use this data to improve platform performance and game selection — not to build individual behavioural profiles for sale to advertisers.
Promotional emails and SMS notifications from jom99 are opt-in only. Withdrawing your marketing consent does not affect your account or your ability to continue using jom99. Contact support via live chat to opt out at any time.
Play with Confidence
Register your jom99 account knowing your personal data is protected, never sold, and always under your control.