These Terms and Conditions govern your access to and use of the jom99 platform. Please read them carefully before registering an account or placing any wager. By using jom99, you confirm that you have read, understood, and agreed to be bound by these Terms in full.
Last Updated: 11 June 2026 | Effective immediately upon publication.
Important Notice: These Terms constitute a legally binding agreement between you ("Member", "Player", "User") and jom99 ("we", "us", "the Platform"). If you do not agree with any part of these Terms, you must not register for or use the jom99 platform. This platform is strictly for persons aged 21 years or older.
1.1 By accessing the jom99 website, registering an account, depositing funds, or placing any wager on the jom99 platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with our Privacy Policy and any game-specific rules published on the platform.
1.2 These Terms apply to all products and services offered under the jom99 brand, including without limitation live casino games, slot games, sportsbook wagering, and Fisher Games.
1.3 jom99 reserves the right to amend these Terms at any time. Amendments take effect upon publication on the platform. Continued use of the jom99 platform following any amendment constitutes your acceptance of the revised Terms.
2.1 Access to and use of jom99 is strictly limited to individuals who:
2.2 jom99 reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation within the timeframe specified may result in account suspension and withholding of funds pending verification.
2.3 Registration of an account by a person who does not meet the eligibility criteria is void. jom99 may recover any losses or costs incurred as a result of such registration from the ineligible party.
Age Restriction: This platform is strictly for adults aged 21 and above. Underage gambling is illegal. Any account found to be registered by a person under the age of 21 will be closed immediately and any funds returned to the originating payment method.
3.1 Each individual may hold only one account on the jom99 platform. The operation of multiple accounts by a single individual — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances.
3.2 You agree to provide accurate, complete, and up-to-date information at the time of registration and to update such information promptly should it change. jom99 is not liable for any loss arising from your failure to maintain accurate account information.
3.3 You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or account access with any third party. jom99 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain credential security.
3.4 You must notify jom99 immediately via live chat or email if you suspect that your account credentials have been compromised.
3.5 jom99 reserves the right to refuse registration to any applicant without providing a reason.
4.1 All deposits and withdrawals on jom99 must be conducted using payment methods registered in your own name. Third-party payments — including payments made using another person's bank account, e-wallet, or card — are not permitted and may result in account suspension pending investigation.
4.2 The minimum deposit on jom99 is RM20. Minimum withdrawal thresholds are published in the banking section of your member dashboard and may vary by payment method.
4.3 jom99 supports the following payment methods for Malaysian players: Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. Available methods may change without prior notice.
4.4 Withdrawal requests are subject to identity verification and AML compliance checks. jom99 reserves the right to request supporting documentation — including but not limited to a copy of the Member's Malaysian IC or passport and a bank statement — before processing any withdrawal.
4.5 jom99 targets a withdrawal processing window of 5 minutes to 2 hours for standard requests. Processing times may be longer during periods of high volume or where additional verification is required. jom99 does not guarantee specific withdrawal processing times.
4.6 jom99 will not process withdrawals to payment methods different from those used for the most recent deposit, unless the Member has completed enhanced identity verification.
5.1 All bonuses and promotional offers made available by jom99 are subject to their specific terms, including wagering requirements, eligible games, expiry periods, and maximum bet restrictions. These terms are published at the time the bonus is offered and take precedence over these general Terms where there is any conflict.
5.2 Bonuses may only be claimed by the individual to whom they are offered. Sharing, transferring, or attempting to exploit bonuses through coordinated play or collusion is prohibited.
5.3 jom99 reserves the right to void any bonus, promotional credit, or associated winnings if it determines, at its sole discretion, that the bonus was obtained through fraudulent means, abuse of promotional terms, or in violation of these Terms.
5.4 Wagering requirements specify the number of times a bonus amount must be wagered before it or associated winnings may be withdrawn. Not all games contribute equally to wagering requirements — contribution percentages are published in the individual bonus terms.
5.5 Weekly cashback amounts credited to jom99 accounts are not subject to wagering requirements unless otherwise specified in the applicable promotion terms.
6.1 All games available on jom99 are governed by their individual game rules, which are accessible within each game interface. In the event of a discrepancy between displayed game rules and these general Terms, the individual game rules prevail for matters relating specifically to that game.
6.2 In the event of a software malfunction, server interruption, or technical error that results in an incomplete or incorrectly settled game round, jom99 reserves the right to void the affected bet and return the wager amount to the Member's account balance.
6.3 jom99's records shall be the definitive source of truth for all game outcomes, wager amounts, and account transaction history. In the event of a dispute between a Member's records and jom99's server logs, jom99's records shall prevail unless the Member can demonstrate a specific system error.
6.4 All live casino games are streamed in real time. jom99 is not liable for service interruptions arising from internet connectivity issues on the Member's end.
7.1 The following conduct is strictly prohibited on the jom99 platform:
7.2 jom99 reserves the right to suspend, restrict, or permanently close any account engaged in prohibited conduct, and to retain account balances pending investigation where there is reasonable suspicion of fraudulent activity.
8.1 All content on the jom99 platform — including but not limited to text, graphics, logos, game interfaces, software, and brand assets — is the property of jom99 or its licensed content providers and is protected by applicable intellectual property laws.
8.2 You may not reproduce, redistribute, republish, or create derivative works from any jom99 content without express prior written authorisation from jom99.
9.1 To the maximum extent permitted by applicable law, jom99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, including without limitation loss of data, loss of profits, or loss of gaming opportunity arising from service interruptions.
9.2 jom99's total aggregate liability to any Member in respect of any claim arising under or in connection with these Terms shall not exceed the total net deposits made by that Member in the 12-month period immediately preceding the date of the claim.
9.3 jom99 does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access the platform at your own risk.
10.1 jom99 is committed to promoting responsible gaming. All Members have access to the following tools within their account dashboard:
10.2 Self-exclusion requests are processed within 24 hours of submission. Once a self-exclusion is in effect, jom99 will not send promotional communications to the excluded Member during the exclusion period.
10.3 Gaming should be treated as entertainment. If you feel that your gaming is causing financial, psychological, or social harm, please use the self-exclusion tool immediately and seek assistance. Further information and self-help resources are available on our Responsible Gaming page.
11.1 jom99 reserves the right to suspend or terminate any Member account at any time, with or without prior notice, where jom99 has reasonable grounds to believe that:
11.2 Upon termination of a Member account, any balance remaining — subject to the outcome of any investigation into potential prohibited conduct — will be returned to the Member's most recent verified withdrawal method within a reasonable period.
11.3 Members who wish to voluntarily close their jom99 account may do so by contacting customer support via live chat or email. Account closure requests are processed within 5 business days.
12.1 The collection, storage, and use of personal data provided by Members in connection with jom99 is governed by the jom99 Privacy Policy, which forms part of these Terms and is incorporated herein by reference.
12.2 By registering an account with jom99, you consent to the collection and processing of your personal data as described in the Privacy Policy.
13.1 jom99 may modify these Terms at any time. Revised Terms will be published on this page with an updated "Last Updated" date. Where amendments are material, jom99 will make reasonable efforts to notify active Members via the platform or by email.
13.2 Your continued use of jom99 following the publication of revised Terms constitutes your acceptance of those revised Terms. If you do not agree with any revised Terms, you must cease using jom99 and may request account closure.
14.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which jom99 operates under international gaming authority oversight.
14.2 In the event of a dispute between a Member and jom99, the Member should first contact jom99 customer support to seek resolution. jom99 will endeavour to resolve disputes within 14 business days of the formal complaint being lodged.
14.3 jom99's decision on all matters relating to gameplay outcomes, bonus eligibility, and account status shall be final and binding unless the Member can demonstrate a material error in jom99's determination.
15.1 If you have any questions about these Terms, or wish to submit a formal complaint, you may contact jom99 through the following channels:
15.2 jom99 aims to acknowledge all written complaints within 24 hours and to provide a substantive response within 14 business days.
Key Principles
These Terms exist not just as a legal formality — they reflect the values jom99 is built on. Here are the six core principles that run through every clause.
All jom99 Casino games use certified RNG systems. Game outcomes cannot be manipulated by the platform or by players. Exploits must be reported — exploiting them violates these Terms and results in account action.
Duplicate accounts are detected during verification and result in immediate closure. Each Malaysian IC can only be registered once on jom99. This protects the integrity of the platform and its bonus programmes.
Withdrawals must be made to payment methods registered in your name. jom99 verifies identity before processing significant withdrawals — not to obstruct players but to prevent fraud and protect your funds.
Wagering requirements, eligible games, and expiry dates are published with every bonus at jom99. No hidden conditions discovered only at withdrawal time. Bonus abuse — coordinated play, multi-accounting — results in voided bonus and potential account action.
You are responsible for your credentials. jom99 will never ask for your password via live chat, WhatsApp, or email. Enable 2FA to protect your jom99 account against unauthorised access, especially if you share devices with others.
Deposit limits, session timers, cooling-off periods, and self-exclusion are available in your account dashboard without contacting support. 21+ only. If gaming is no longer fun, use these tools — jom99 is built to support responsible play, not just to process it.
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Live casino, slots, sportsbook, Fisher Games — all under one jom99 account. RM20 minimum deposit. 21+ only.